– Shift Manager / Outlet Manager

Department: Operations

Industry: F&B; / Café / Cloud Kitchen

Location: Delhi NCR – Multiple Locations

Employment Type: Full-Time

Reporting To: Operations Manager / Area Manager

Locations

- Malviya Nagar – Cloud Kitchen
- Meher Chand Market – Café
- Udyog Vihar – Cloud Kitchen

About the Role We are looking for a hands-on Shift Manager / Outlet Manager with experience in café or cloud-kitchen operations. The candidate will be responsible for managing daily operations, team performance, online orders, customer experience, inventory, and outlet profitability.

Key Responsibilities

- Manage complete day-to-day outlet/shift operations.
- Lead, train, and supervise the outlet team.
- Manage orders received through online food aggregators and ensure timely and accurate order processing.
- Monitor order acceptance, preparation time, cancellations, complaints, and customer ratings.
- Ensure food quality, hygiene, grooming, safety, and SOP compliance.
- Monitor inventory, stock levels, wastage, and daily consumption.
- Handle POS, cash management, opening/closing procedures, and shift handovers.
- Coordinate with kitchen, stores, purchase, delivery partners, and central operations.
- Handle customer complaints and ensure quick resolution.
- Monitor daily sales, food cost, wastage,



and operational KPIs.
- Ensure outlet cleanliness, equipment upkeep, and brand standards.
- Prepare daily reports and highlight operational issues to management.

Candidate Requirements
- 2–5 years of experience in F&B; operations.
- Mandatory experience in a café, cloud kitchen, QSR, or similar F&B; setup.
- Strong knowledge of online food aggregators and delivery operations.
- Good understanding of POS systems, order management, inventory, and cash handling.
- Good spoken English and strong communication skills are mandatory.
- Strong team-handling and leadership abilities.
- Customer-focused with positive problem-solving skills.
- Ability to work in a fast-paced and high-volume F&B; environment.
- Hotel Management/F&B; qualification preferred.

Key KPIs
- Sales and outlet performance
- Online order acceptance and accuracy
- Order preparation and dispatch time
- Customer ratings and complaint resolution
- Food cost and wastage control
- Inventory accuracy
- Team productivity and attendance
- Hygiene and SOP compliance
- Overall outlet profitability and operational efficiency

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Food provided
- Provident Fund

Work Location: In person

📌 Outlet Manager (Gurugram)
🏢 Betr India Foodworks
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