We are seeking an experienced Product Manager to join our team Workforce Management Product team. The ideal candidate will have 2+ years of experience in the workforce management domain, with a proven track record of success in product management roles. This is an exciting prospect to play a key role and be part of the quick-paced SaaS Company.

Key Skills

•You will be a part of the product strategy, roadmap, and feature prioritization.
Responsible to collaborate with stakeholders, including customers, sales, marketing, and engineering teams, to gather requirements and define product specifications.
Conduct market research and competitive analysis to identify market opportunities and drive product innovation.
Work closely with engineering teams to translate product requirements into actionable user stories and specifications.
Drive the development and launch of new features and enhancements, ensuring high quality deliverables that meet customer needs and business objectives.
Monitor product performance and user feedback and iterate on product features to optimize user experience and business outcomes.
Act as a product evangelist, engaging with customers, prospects,



and industry stakeholders to promote our Workforce Management solution and gather feedback for continuous improvement.

What makes you qualified
Bachelor’s degree in computer science, Engineering in IT Technology, Business Administration, or related field.
2+ years of experience in contact centre workforce management domain, with a focus on software product management.
Hands on experience on other leading Contact Centre Workforce Management Solutions in the market. I.e. Nice, Genesys, Verint, Calabrio etc.
Proven experience leading cross-functional teams and driving product development from concept to launch.

Robust understanding of domain principles, processes, and best practices.
Demonstrated ability to analyse market trends, customer needs, and competitive landscapes help drive product strategy.
Excellent communication, presentation, and interpersonal skills.
Strong analytical and problem-solving abilities.
Experience working in Agile development environments.
Knowledge on Agile methodologies such as Scrum
Hands on experience of working on SDLC tools such as Jira

📌 Associate Product Manager Bengaluru (India)
🏢 Sprinklr
📍 India