We are looking for an experienced Reservation Executive to join our team and support end-to-end reservation activities efficiently.
Experience in the Reservation Department of a Travel Company / Travel Agency is a MUST.
Candidates without prior hands-on experience in travel-company reservations will not be considered for this position.
Responsibilities
Process reservation requests received from customers, travel agents, and internal sales teams.
Coordinate with hotels.
Check availability, negotiate rates where applicable, and confirm bookings.
Prepare and maintain booking confirmations, vouchers, invoices, and other reservation documents.
Coordinate with the Operations team to ensure smooth execution of confirmed bookings.
Handle amendments, cancellations, re-bookings, and refund-related coordination.
Maintain accurate reservation records and update booking status regularly.
Ensure all bookings are made within the approved rates and company policies.
Follow up with suppliers for pending confirmations and payments.
Resolve reservation-related issues promptly and professionally.
Coordinate closely with the Sales Team to ensure packages are booked according to client requirements.
Maintain good working relationships with hotels and other travel suppliers.
Ensure timely communication with clients and travel-agent partners.
Assist in maintaining supplier rate sheets and reservation databases.
Qualifications
Mandatory: Prior experience in the Reservation Department of a Travel Company / Travel Agency.
Minimum 1–3 years of relevant travel-industry reservation experience preferred.
1)Positive knowledge of hotel reservations and travel packages.
Knowledge of domestic and/or international travel destinations will be an advantage.
Good communication and negotiation skills.
Solid coordination and follow-up abilities.
Ability to work under pressure and meet deadlines.
Good knowledge of MS Office, especially Excel and Word.
Ability to maintain accurate records and documentation.
Robust attention to detail.
Good problem-solving and customer-handling skills.
Ability to work effectively with Sales, Operations, Accounts, and external suppliers.