The Copado Support team is responsible for innovating, maintaining, and providing the best customer experience and support to our users across all industries every day. Our users count on our platform to be highly reliable, secure, and to preserve all of their customized integrations every time we ship. This is a highly technical support role with opportunities for rapid advancement and salary adjustment. Copado seeks a talented, hardworking individual with excellent energy, leadership, and initiative to drive delivery and customer success for one of the fastest growing applications in the Salesforce ecosystem.
Job Details
Role: Sr. Copado DevOps Support Engineer
Location: Bangalore
Work Mode: In Office
Skills: Salesforce; Copado; GitHub Actions
Experience in Years: 5
Type: Full Time
What Success Looks Like
Having a proven track record of using your incredible problem-solving and interpersonal skills to achieve success goals.
Documenting solutions and consistently contributing to the internal knowledge base.
Driving delivery and customer success for one of the fastest-growing applications in the Salesforce ecosystem.
Managing customers expectations and experiences in a way that results in high customer satisfaction
Skillfully managing, troubleshooting, and resolving complex customer service problems.
Key Responsibilities
- Handle Signature, Success+, and Partner case queues in accordance with customer agreements.
- Answer technical questions, solve technical problems, and suggest appropriate workarounds related to Copado platform.
- Understand and advocate for customer needs.
- Resolve customer service issues and skillfully manage/troubleshoot complex customer service problems.
- Manage customers expectations and experience in a way that results in high customer satisfaction.
- Lead the swarming - Connect with DevOps Support Engineers on aged/blocked cases and provide your consultancy to effectively resolve the case.
- Assess the investigations c