We are looking for a Call Coordinator responsible for handling customer calls, coordinating with internal teams, scheduling appointments, and ensuring timely follow-up. The candidate should have good communication and coordination skills and be able to handle customer queries professionally. Hindi is Added Advantage for this role.
Key Responsibilities
Handle inbound and outbound customer calls.
Coordinate with customers and internal teams for service requirements.
Schedule appointments, follow-ups, and service activities.
Maintain accurate call and customer records.
Respond to customer queries and provide timely updates.
Follow up on pending requests and ensure proper closure.
Escalate customer issues to the appropriate team when required.
Prepare basic daily/weekly call and coordination reports.
Required Skills
Hindi language is Added Advantage – valuable verbal communication required.
Valuable English communication skills.
Strong telephone etiquette and customer-handling skills.
Valuable coordination and follow-up skills.
Basic knowledge of MS Office/Excel.
Ability to multitask and manage multiple customer requests.
Good organizational and problem-solving skills.
Freshers and experienced candidates can apply.