Hospitality Customer Relations Executive (CRE)

Experience: Freshers

Qualification: Graduate / relevant qualification

We are looking for a pleasant, well-groomed and customer-focused Customer Relations Executive (CRE) to manage client hospitality and ensure an exceptional experience for customers visiting our premium jewellery business.

Key Responsibilities

- Welcome and greet clients and guests in a warm and professional manner.
- Create a premium and personalized experience for every customer.
- Understand customer requirements and coordinate with the relevant team.
- Manage customer hospitality and ensure their comfort during visits.
- Coordinate customer appointments and visits.
- Assist customers with basic queries and direct them to the appropriate team.
- Coordinate refreshments and other hospitality arrangements.
- Maintain professional and courteous communication with clients.
- Handle customer requests and special requirements efficiently.
- Coordinate with internal teams to ensure smooth customer service.
- Maintain a high standard of grooming, etiquette and professional conduct.
- Support the team in maintaining the overall luxury brand experience.

Professional Qualities & Personal Attributes
- Pleasant, confident and well-groomed personality with a polished appearance suitable for a premium jewellery environment.
- Excellent communication and interpersonal skills with the ability to interact confidently and courteously with premium clientele.




- Strong customer-service orientation with a genuine commitment to delivering an exceptional and personalised customer experience.
- Professional etiquette and hospitality skills with a warm, welcoming and courteous approach.
- Active listening and understanding of customer needs, preferences and special requirements.
- Calm, patient and composed while handling customer queries, requests or challenging situations.
- Proactive, organised and responsible in managing appointments, hospitality arrangements and customer requirements.
- Strong coordination and teamwork skills to ensure smooth communication between customers and internal teams.
- Positive, adaptable and service-oriented attitude with a willingness to learn and improve.
- Professional conduct and brand consciousness with the ability to consistently maintain the standards of a luxury jewellery brand.

Requirements:
- Graduate / relevant qualification.
- Freshers are welcome.
- Excellent communication and interpersonal skills.
- Pleasant, confident and well-groomed personality.
- Solid customer-service orientation.
- Good spoken English; Hindi/Telugu will be an advantage.
- Professional etiquette and a positive attitude.
- Comfortable interacting with premium clientele.
- Ability to remain calm, polite and professional in all situations.
- Passion for delivering excellent customer experiences.

Note: Working hours and weekly offs will be as per the requirements and operating schedule of the retail jewellery business.

📌 Hospitality - Customer Relation Executive (Hyderabad)
🏢 Ananth Diamonds
📍 Hyderabad