Company Description Knya is a modern workwear brand focused on helping professionals feel confident and comfortable every day. The company designs high-quality scrubs that support people who show up consistently and perform in demanding environments.

Knya emphasizes care for how individuals present themselves, believing that looking and feeling the part makes it easier to perform at their best. The brand is built around reliability, comfort, and confidence, with products created to enhance daily routines and professional presence. Knya’s culture values commitment, attention to detail, and a strong connection to the needs of its customers.

Role Description The Customer Support Associate is a full-time, on-site role based in Mumbai. This role involves responding to customer inquiries across channels, resolving issues related to orders, deliveries, product information, and returns, and ensuring timely, accurate, and empathetic communication.

The associate will document interactions, follow up on open tickets, and collaborate with internal teams such as operations, sales, and product to address customer concerns. Daily responsibilities include maintaining service standards, gathering customer feedback, suggesting improvements to the customer experience,



and supporting basic sales-related queries or upselling opportunities when appropriate. The role requires a strong customer-focus mindset and the ability to handle multiple requests efficiently while maintaining a skilled and positive tone.

Qualifications

- Candidates should possess strong skills in Customer Support, Customer Service, and Customer Experience.
- Candidates should possess skills related to Sales support and customer-centric selling.
- Candidates should possess skills in Training, including guiding customers or team members on processes and product use.
- Candidates should possess excellent verbal and written communication skills, with the ability to handle inquiries in a clear, respectful, and solution-oriented manner.
- Candidates should possess strong problem-solving abilities, attention to detail, and comfort with using CRM tools or customer support software.
- Candidates should possess the ability to work on-site in Mumbai, manage time effectively, and collaborate with cross-functional teams.
- Prior experience in customer-facing roles in retail, e-commerce, or apparel is preferred, and a bachelor’s degree or equivalent practical experience is beneficial.

If you are interested, kindly share your resume at [email protected]

📌 Customer Support Associate (Mumbai)
🏢 Knya
📍 Mumbai