**Position: Customer Success Manager

Job Location - Gurgaon/ Bangalore

Work Experience- 3.5+ Years

Email- [email protected]**

About Antino:

With the intention and conviction of emerging as an unparalleled IT Digital Transformation Services platform, we at

Antino Labs are known for providing impeccable software services using cutting edge technology across the globe.

Without ever compromising with the quality of our output and bringing talent and diligence on a common platform,

we have been noticed for our efficiency and reliability. With dynamic exposure to the industry, we believe in refining and redefining our standard according to the changes in the market's requirement. Our multiple years of experience in the industry has enabled us to register our global presence. Presently, our branch offices are in

Bangalore, UK , Dubai, Canada, and the US. In the coming years, we envisage more expansion to emerge as a global

IT Service Provider.

Antino website - https://www.antino.com/

Linkedin profile- https://www.linkedin.com/company/antino-labs/mycompany/

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Responsibilities:**

As a Customer Success Manager for our IT services, you will play a pivotal role in ensuring the satisfaction,

retention, and ongoing success of our clients. Your primary focus will be to build strong relationships with customers, understand their business needs, and collaborate with internal teams to deliver exceptional service and support.

1. Client Onboarding and Relationship Building:

 Lead the onboarding process for new clients, ensuring a smooth transition and understanding of our services.  Establish and maintain strong relationships with key client stakeholders.
1. Needs Assessment and Solution Alignment:

 Collaborate with clients to understand their business objectives and challenges.  Align our IT services with client needs, providing solutions that contribute to their success.
1. Account Management:





 Serve as the main point of contact for clients, managing and nurturing long-term  Regularly check in with clients to assess satisfaction, identify opportunities, and address concerns.

relationships.

1. Client Advocacy:

 Advocate for clients internally, ensuring their needs and expectations are understood and met.  Work cross-functionally to coordinate resources and support for client success.
1. Product and Service Education:

2. Renewal Management

 Provide clients with education on our IT services, features, and updates.  Conduct training sessions to empower clients to maximize the value of our offerings.

 Proactively manage contract renewals, collaborating with the sales team to secure ongoing business.

 Identify upsell and cross-sell opportunities based on client needs.

1. Issue Resolution and Escalation:

 Act as a liaison between clients and internal teams to resolve issues promptly.  Escalate critical concerns to the appropriate departments for resolution.
1. Performance Metrics and Reporting:

 Define and track key performance indicators (KPIs) related to customer success and satisfaction.  Prepare regular reports for management, highlighting successes and areas for improvement.

Qualifications and Skills:

 Bachelor's degree in Business, IT, or a related field.

 Proven experience in a customer success or account management role within the IT services industry.

 Excellent communication and interpersonal skills.

 Solid problem-solving and strategic thinking abilities.

 Familiarity with IT services, solutions, and industry trends.

 Ability to manage multiple client accounts simultaneously.

 Results-oriented with a focus on achieving customer satisfaction and retention.

Benefits:

 Competitive salary

 Health insurance

 Professional development opportunities

 Flexible work hours

 Friendly and collaborative work environment

📌 Customer Success Manager (Bengaluru)
🏢 Antino
📍 Bengaluru