Accurately recording and managing details of customer payments and outstanding balances.

• Developing and implementing effective collection strategies to achieve collection targets and minimize overdue accounts.

• Identifying opportunities to retain customers by understanding their needs and offering relevant solutions.

• Implementing retention programs and loyalty initiatives to enhance customer satisfaction and long term loyalty.

• Contacting existing and potential customers to discuss outstanding payments and encourage timely collection.

• Providing excellent customer service to address any questions, concerns, or issues related to payment and retention

Work Experience:

Should have minimum of 1-6 years of relevant work experience in Collection and Retention role (English Voice process Should have experience in Tele calling, or taking calls - Outbound & Inbound. (Voice process) • Should have experience handling MIS or solid experience with MS excel, MS word Should possess excellent communication and interpersonal skills. • Immediate Joiners.

Language preferred - Telugu, English, Hindi Week Off: 6 days working & 1 day rotational week off/ Rotational Day shifts.

📌 Customer collection and Retention / Customer Care (Secunderabad)
🏢 Atria Convergence Technologies
📍 Secunderabad