Internship Details

- Role: CSAT Intern
- Duration: 6 Months
- Stipend: ₹15,000 per month

Warning - We are a super lean and young team of 100 -+ If growth is what you aspire then we should talk. If you are looking for a 9-6 role, this is NOT for you! We are not glorifying long hours but at this juncture we need HUSTLERS who have a fire to grow and a positive intent. We have your BACK if you have OURS! Please read the full JD

As one of our core team members, you'll be helping shape our sales & marketing culture at Skillinabox for Fashion Designing & Make-up Artistry. Working closely with the Founders and the Board, you will be directly responsible to lead our GTM strategies, build a customer base & work with campaigns. A "Beacon Role" to shape our growth in all dimensions and build a team as you grow.

Please Note : This is an entrepreneurial role where you will be joining the core team and working with founders as well as the board directly. A transient role, we are looking for someone with high energy & hunger to grow with us and propel their career in Edtech & Skill-tech.

You should apply if you -

- Want to be a founding member of our Sales & Marketing division.
- Love education & skilling and know the difference between the two.
- Are inclined towards our mission (Do have a look at our website)
- Want to work on empowering lives and having a thirst to grow
- Accept challenges and align your goals with your firm
- Can take criticism and convert the same into fuel for growth
- Have a "Never Give In" attitude
- Love developing relationships with people

Key responsibilities areas are mentioned below -

- Engage with learners through calls, virtual interactions, and office visits to understand their concerns, resolve issues promptly, and ensure a smooth learning experience.
- Take ownership of customer satisfaction metrics (CSAT, NPS, feedback scores) and implement action plans to consistently improve service quality.




- Build strong relationships with learners and actively collect feedback to share with product, operations, and marketing teams to enhance offerings and reduce churn.
- Monitor learner journeys from onboarding to completion, ensuring timely support, follow-ups, and high engagement levels.
- Train and mentor inbound support counsellors on communication skills, problem resolution, and learner-centric service standards.
- Play a key role in scaling customer experience operations as we expand across India by helping build remote CSAT teams and supporting the setup of recent support hubs in multiple cities.

Who are we looking for?

- A highly motivated individual who enjoys building relationships with members and helps drive the adoption of our products and services.
- Willing to get your hands dirty and push forward for growth
- Has the power to present to an audience
- Wants to grow at 100x with us

Why Us?

- We are one of a kind vernacular skilling platform disrupting the skilling landscape
- Skills >> Education is a notion we are spreading through hands on skilling
- Backed by leading angels in the industry as well as the government
- With founders and the board having a combined experience of 100+ years in skilling - we definitely know what we are doing
- We believe people >> product and would love to have you onboard to help scale this ship and make a meaningful impact
- Amazing growing team!
- We are growing 100% Month over month!
- ESOPs for the core team
- We are solving for Bharat & the world!

Who we are not looking for -

- Anyone looking for a part-time stint
- If education and skilling don't spark your curiosity & interest
- Impact creation is something you would not want to work for
- Not willing to call the team at 2 Am when a crazy eccentric idea crosses your head - Yes we want you to be supremely proactive

Last Words

- If you're ambitious, passionate about helping learners succeed, and excited to build your career in a high-growth startup. You can email us at [email protected]. We'd love hear more about you from you.

📌 CSAT Intern (Noida)
🏢 Skillinabox
📍 Noida