Job Role: Manage customer complaints, service tracking, and communication between customers, sales teams, and service technicians.

What You Will Do

Customer & Complaint Handling:

-Receive and log incoming customer/dealer calls, complaints, and queries.

-Assign complaints to service technicians and ensure the technician calls the customer within 24-36 hours.

-Keep frustrated or demanding customers calm by providing timely updates.

Team & Service Tracking:

-Daily follow-up with technicians, sales representatives, and plant/dispatch teams to resolve open tickets.

-Maintain follow-up logs, pending task checklists, and daily report sheets.

-Ensure strict adherence to response timelines across all departments.

Data & Report Management:

-Keep the CRM database updated with correct customer profiles, order details,



and replacement histories.

-Track daily, weekly, and monthly pending complaint reports and escalation logs for management review.

Salary - Upto 40K Based on Interview and experience

Requirement

Experience: 1 years of experience in CRM, customer support, or service operations.

Skills: Basic Excel/Google Sheets skills, good telephone etiquette, and solid problem-solving skills under pressure.

Key Trait: High sense of urgency to resolve issues fast and stop escalation.

Location - Delhi

Interview - Telephonic Then F2F To Apply Share Your Updated CV, Call/WhatsApp

📌 CRM Manager (India)
🏢 Sharda Consultancy Services
📍 India