Responsibilities

- Taking calls from Hotel Staff members and dispatched technicians.

- Adhering to company policies on attendance and use of phone codes.

- Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs.

- Communicating with clients and internal GuestTek s departments.

- Co-operating within the team to ensure all calls are answered within SLAs.

- Other related duties as assigned by Global Services Management Team.

- RF distribution

- Troubleshooting technical problems
- Working closely with internal departments

- Achieve KPIs set by management team.

Qualifications

- Must be able to speak and write in fluent English.

- Degree in Computer science or relevant field or work experience in a similar field.

- Excellent communication both verbal and written in English and valuable interpersonal skills

- Good understanding of business supported





- Available to cover shifts supporting a 24/7/365 operation.

- Strong communication skills and understanding of the business supported.

- Must demonstrate knowledge of Procentric, DirectTV, Com2000/3000, LG, DOCSIS, Multicast and Coax Distribution

- Knowledge in RF Transmission and MATV Distribution.

- Must demonstrate problem solving skills.

- Relevant Networking/IT certification is an asset

- Linux knowledge is an asset.

- Understanding GuestTek proprietary products is an asset.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Broadcast Support Engineer (Gurugram)
🏢 Guest Tek
📍 Gurugram