: Managed Services Back End Engineer

About the Role

We’re looking for a Managed Services Back End Engineer to support, maintain, and enhance enterprise-grade backend systems for global clients. You’ll play a key role in ensuring application stability, resolving production issues, optimising backend performance, and delivering continuous improvements within a managed services workplace.

This role is ideal for someone who has strong backend engineering skills, enjoys troubleshooting complex issues, and can work effectively in a fast-paced support and enhancement model.

Key Responsibilities

- Backend Development &
- Support:
- Design, develop, maintain, and support backend services, APIs, microservices, and integrations across enterprise applications.
- Managed Services Delivery:
- Work as part of a managed services team to handle incidents, service requests, problem tickets, minor enhancements, and production support activities within defined SLAs.

- Incident &
- Problem Management:

- Investigate, troubleshoot, and resolve application issues, production defects, performance bottlenecks, integration failures, and data-related issues.

- Hands-on Coding:

- Write clean, modular, scalable, and maintainable backend code using technologies such as Java, Spring Boot, Node.js, Python, .NET, or similar backend frameworks, depending on the project stack.

- API Development &
- Integration:

- Develop and support RESTful APIs, SOAP services, middleware integrations, and third-party system connections with proper error handling, logging, retry mechanisms, and security controls.

- Database Management:

- Work with relational and NoSQL databases such as MySQL, PostgreSQL, Oracle, SQL Server, MongoDB, or similar, including writing optimized queries, stored procedures, and troubleshooting data issues.

- Performance Optimization:

- Monitor and improve backend application performance, API response times, database queries, memory usage, and overall system reliability.

- Monitoring &
- Observability:

- Use tools such as Splunk, AppDynamics, New Relic, Datadog, ELK, Grafana, Prometheus, or CloudWatch to monitor applications, analyze logs, identify trends,



and prevent recurring issues.

- Change &
- Release Support:

- Support deployments, hotfixes, configuration changes, release validation, smoke testing, and rollback activities as required.

- Root Cause Analysis:

- Perform detailed RCA for recurring production issues and implement preventive fixes or long-term solutions.

- Automation &
- Continuous Improvement:

- Identify opportunities to automate repetitive support tasks, improve operational efficiency, reduce manual effort, and enhance platform stability.

- Cross-functional Collaboration:

- Work closely with client stakeholders, product owners, business analysts, QA teams, DevOps engineers, and offshore/onshore teams to ensure timely resolution and quality delivery.

- Documentation:

- Maintain technical documentation, support runbooks, SOPs, troubleshooting guides, deployment notes, API documentation, and knowledge base articles.

Required Qualifications

- 4–7 years of hands-on experience in backend development, application support, or managed services delivery.
- Strong backend engineering experience in one or more technologies such as:
- Java / Spring Boot
- Node.js
- Python
- .NET / C#
- Microservices architecture

- Strong understanding of REST APIs, SOAP services, JSON, XML, authentication, authorization, and integration patterns.
- Experience working in a production support or managed services environment with SLA-driven delivery.
- Good knowledge of incident, problem, change, and release management processes.
- Hands-on experience with databases such as:

- MySQL
- PostgreSQL
- Oracle
- SQL Server
- MongoDB

- Ability to troubleshoot backend issues related to APIs, services, databases, integrations, jobs, and batch processes.
- Experience with logging, monitoring, and observability tools.




- Good understanding of cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Familiarity with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, or Bitbucket Pipelines.
- Strong knowledge of Git-based version control workflows.
- Understanding of security best practices including API security, encryption, access controls, secrets management, and secure coding.
- Ability to work on enhancements, bug fixes, support tickets, and minor development activities.
- Strong analytical, debugging, and problem-solving skills.
- Good written and verbal communication skills.
- Ability to work in a collaborative offshore/onshore delivery model.
- Willingness to work in shifts or extended support hours as required by project needs.

Deep Expertise In

- Backend application support and development
- REST/SOAP API troubleshooting and enhancement
- Microservices-based architecture
- Database query optimization and issue resolution
- Production incident handling and RCA
- Application logs, monitoring, and alert analysis
- Service availability, scalability, and performance tuning
- Error handling, retry logic, timeout handling, and exception management
- Deployment support and release validation
- Support documentation, SOPs, and runbook creation
- Working in ITIL-based managed services models

Qualifications

- BE / B.Tech / MCA / MSc IT / equivalent degree in Computer Science, Information Technology, or a related field.
- Proven experience in backend development and production support.
- Strong ability to troubleshoot complex backend, database, integration, and configuration issues.
- Ability to adapt to a dynamic and fast-paced environment with changing priorities.
- Strong ownership mindset with the ability to drive issues to closure.
- Good communication skills and ability to interact with technical and non-technical stakeholders.
- Prior experience in the Indian IT services or managed services market will be an advantage.

Location DGS India - Pune - Indiqube Orchid

Brand

Merkle

Time Type

Full time

Contract Type

Permanent#DGS

📌 Back End Developer (India)
🏢 Dentsu Global Services
📍 India