Key Responsibilities

Infrastructure Operations & Administration

- Manage day-to-day operations of enterprise IT infrastructure – Windows platform
- Administer and maintain Microsoft Windows Server environments, active directory, Linux virtual machines, VMware infrastructure, Hyper-Converged Infrastructure (HCI), and backup solutions.
- Manage user accounts, permissions, system access rights, and security configurations.
- Monitor infrastructure performance, capacity, availability, and service health to ensure optimal operation.
- Perform daily system checks, preventive maintenance, and infrastructure audits.
- Manage backups, disaster recovery processes, and system recovery procedures.

Virtualization & End-User Computing
- Administer VMware vSphere, ESXi hosts, vCenter, cluster environments, and virtual machine lifecycle management.
- Manage VMware Horizon View VDI environments, thin clients, and virtual desktop infrastructure.
- Execute host migrations, system upgrades, and infrastructure optimization initiatives.
- Ensure virtualization platforms remain secure, secure, and aligned with organizational standards.

Incident Management & Technical Support
- Provide Level-3 support for infrastructure-related incidents and escalations.
- Troubleshoot and resolve system performance issues, hardware failures, network connectivity issues, and application-related infrastructure problems.
- Coordinate with vendors, OEMs, and system integrators for issue resolution and support activities.
- Analyze system logs, reports, and monitoring tools to identify and proactively address operational risks.

Security & Compliance
- Develop, implement, and maintain infrastructure security standards, policies, procedures, and tools.
- Ensure operating systems, servers, and infrastructure components are patched and updated with the latest security releases.
- Perform vulnerability remediation and security hardening activities.




- Support audit requirements and ensure compliance with corporate security policies and regulatory standards.

Project Management

- Manage multiple infrastructure projects simultaneously, ensuring delivery within agreed timelines and budgets.
- Participate in infrastructure planning, design reviews, capacity forecasting, and technology refresh programs.
- Coordinate implementation, testing, migration, and production rollouts of infrastructure solutions.
- Ensure smooth handover of project deliverables into BAU support teams.

Documentation & Reporting
- Maintain IT operational procedures, administration manuals, configuration records, and technical documentation.
- Prepare regular reports on infrastructure performance, capacity, availability, incident trends, and project status.
- Develop and maintain standard operating procedures (SOPs) and operational runbooks.

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Required Qualifications

Education

- Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.

Experience

- 8+ years of hands-on experience in enterprise infrastructure administration and support.
- Proven experience managing large-scale virtualized environments and enterprise server infrastructure.
- Experience in financial services, banking, or regulated industries will be an advantage.

Technical Skills

Core Technologies

- Microsoft Windows Server Administration
- Active Directory, DNS, DHCP, Group Policy
- VMware vSphere, ESXi, vCenter Administration
- VMware Horizon View VDI
- Hyper-Converged Infrastructure (HCI)
- Linux Server Administration
- SAN/NAS Storage Management
- Backup and Disaster Recovery Solutions
- Server Monitoring and Performance Management

Security

- Operating System Hardening
- Patch Management
- Identity and Access Management (IAM)
- Vulnerability Management
- Infrastructure Security Best Practices

Additional Preferred Skills

- PowerShell scripting and automation
- Cloud technologies (Azure/AWS)
- Microsoft SCCM / Intune
- Network troubleshooting fundamentals
- Project management methodologies

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📌 AVP - IT Infrastructure Admin & Support (Mumbai)
🏢 Sumitomo Mitsui Banking Corporation (SMBC)
📍 Mumbai