Job Description
Resident Manager (RM) – Gurgaon
/n
Role Overview
/n
We are looking for a polished and hospitality-driven Resident Manager for Gurgaon who brings strong exposure to luxury (five-star) hotel environments. This role is ideal for professionals who excel in guest relations, service excellence, and premium living experiences while also driving business performance.
/n
Key Responsibilities
/n
Resident Experience & Service Excellence
/n
/n
- Deliver a seamless and elevated resident experience aligned with luxury hospitality standards.
/n
- Handle resident queries, concerns, and escalations with professionalism and efficiency.
/n
/n
Property Oversight
/n
/n
- Ensure the property consistently meets high standards of cleanliness, upkeep, and presentation.
/n
- Coordinate with relevant teams to maintain service quality and resident satisfaction.
/n
/n
Revenue & Occupancy Focus
/n
/n
- Support occupancy growth through retention, relationship management, and upselling initiatives.
/n
- Contribute to revenue targets through resident engagement and service excellence.
/n
/n
Financial Accountability
/n
/n
- Monitor cost efficiency and support profitability goals at the property level.
/n
/n
Team Collaboration
/n
/n
- Work closely with internal teams and stakeholders to ensure seamless service delivery.
/n
/n
Compliance & Standards
/n
/n
- Ensure adherence to company policies, safety guidelines, and regulatory requirements.
/n
/n
Problem Solving & Continuous Improvement
/n
/n
- Resolve escalations with a customer-first approach.
/n
- Identify opportunities to enhance service delivery and resident experience.
/n
/n
Mandatory Eligibility Criteria
/n
Educational Qualification:
/n
/n
- Bachelor's degree in Hotel Management / Hospitality Management (IHM graduates preferred)
/n
/n
Experience:
/n
/n
- Minimum 2+ years of experience in a five-star hotel
/n
- Exposure to guest relations, front office, or luxury hospitality service roles
/n
/n
Preferred Skill Set
/n
/n
- Excellent communication and interpersonal skills
/n
- Robust customer-centric mindset
/n
- Professional personality with confidence and ownership
/n
- Ability to multitask and manage high-expectation residents
/n
/n
Application Details
/n
Interested candidates can share their updated resume at
[email protected] with the subject line: Application for Resident Manager | Gurgaon
📌 Guest Relations Manager (Gurugram)
🏢 Housr
📍 Gurugram