Job Id: Aeries/064/26-27

Industry IT-Software / Software Services / testing

Location Bangalore

Experience Range 3 - 5 Years

Qualification Graduate

Job Description

About Us

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.

About Business Unit

Confluence is a leading global technology solutions provider committed to helping the investment management industry solve complex data challenges across the front, middle and back office. From data-driven portfolio analytics to compliance and regulatory solutions, including investment insights and research, Confluence invests in the latest technology to meet the evolving needs of asset managers, asset owners and asset services to provide best-of-breed solutions that deliver maximum scalability, speed and flexibility, while reducing risk and increasing efficiency. Headquartered in Pittsburgh, PA, with 900+ employees in 15 offices spanning across the United Kingdom, Europe, North America, South Africa, and Australia, Confluence services over 1000 clients in more than 40 countries. For more information, visit www.confluence.com

Roles and Responsibility

Role Description





Seeking highly motivated individuals who can self-manage but also excel working within global professional service teams. Individuals need to be able to use critical problem-solving skills to define, execute, and drive solutions to completion. Individuals need to be able to adapt in a fast-paced environment whilst completing project deliverables across multiple client projects, on time and within budget. In addition, individuals that have a familiarity with computer science or fintech market knowledge are preferred.

Primary Responsibilities

- Complete assigned tasks/projects and tickets (as applicable) on time and to the defined quality standards.
- Learn and use the Confluence solutions, tools, and processes to meet the requirements of internal and external clients.
- Collaborate with team members to ensure deliverables are met.
- Participate in simple solution design, configuration, testing and documentation activities, as applicable.
- Flexible work hours to support 24/7 client coverage. (Some positions may require a different working pattern).
- Always communicate with stakeholders/partners in a competent and professional manner.
- Ensure smooth and effective post-implementation for all clients/products, with specific focus on Financial Reporting
- Communicate client satisfaction and plans to resolve any major outstanding issues to management
- Resolve client issues with Confluence software solutions




- Ensure that all client opportunities and issues are addressed in a timely manner
- Manage deployment of custom work and/or deliverables
- Demonstrate Subject Matter Expertise in one or more Confluence software solutions

Other duties as assigned

Qualifications:

- Bachelor’s degree with a focus on Computer science, business systems or IT related degree preferred.
- 0-2 years of experience within FinTech, Software and IT related businesses.

Essential skills:

- Basic skills in scripting
- Strong data analysis skills
- Ability to communicate in English both verbally and written
- High creativity with the ability to solve complex business problems
- Ability to learn independently and work with a high degree of autonomy
- Proficiency with Microsoft Office Suite including Excel and PowerPoint.
- Excellent organizational and communication skills
- Ability to multitask, strong attention to detail, self-motivated willingness to take initiative
- Ability to work more than 40 hours per week based on client demands
- Ability to work weekends and holidays as needed
- Ability to travel as needed
- Knowledge of all company policies and procedures
- Increased level of responsibilities, as value-added team member
- Collaborative working style that values team success over personal accomplishments
- Act in accordance with and is an ambassador of our company values - Integrity, Imagination, Discipline and Service

Other duties will be assigned as the above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

📌 Associate Support Analyst (India)
🏢 Aeries Technology
📍 India