JOB DESCRIPTION

Position: Front Desk Executive
Department: Operations
Experience: 2 years in the hospitality industry

Job Brief:

As a Front Desk Executive, the individual will play a crucial role in delivering an exceptional guest experience. This position serves as the first point of contact for guests, responsible for managing check-ins and check-outs, handling reservations, and providing comprehensive information about hotel facilities and services. The successful candidate will leverage excellent communication skills and a robust customer service orientation to create a welcoming environment that ensures guest satisfaction.

Key Responsibilities:

● Warmly welcome guests upon arrival and efficiently manage the check-in and check-out process

● Handle reservations and room assignments accurately, ensuring optimal guest accommodation

● Operate the telephone switchboard, answer, record, and process guest calls, requests, and inquiries promptly

● Collaborate with housekeeping to track room status and address any guest concerns





● File and maintain guest paperwork and documentation with attention to detail

● Actively engage with guests to assess overall satisfaction and address any complaints or issues promptly

● Keep the manager informed of relevant feedback from guests and other departments to enhance service quality

Qualifications:

● Hospitality graduate or diploma

● 2 years of experience or fresh graduate from the hospitality industry

● Strong communication, interpersonal and time-management skills

● Willingness to work pan India (flexible)

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- What is your Current In hand salary?
- What is your Expected In hand Salary?

Education:

- Diploma (Preferred)

Experience:

- Hotel management: 2 years (Preferred)
- total work: 1 year (Preferred)

Work Location: In person

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