Job description:

Position Title: Team Leader for Client Success

Section & Department: Client Success

Immediate Head: Senior Operations Manager

Role Summary:

As a Team Leader for Client Success, you will lead a dynamic team responsible for ensuring client satisfaction, retention, and success. Your role encompasses strategic planning, performance management, and proactive problem-solving to drive excellence in client service delivery. By actively participating in group planning, process improvement, and delegation of tasks, you play a vital role in shaping the success and growth of the Client Success department.

Job Scope / Principal Accountabilities:

- Involvement in group planning, implementation, delegation of tasks, and decision-making.
- Support process improvement and oversees performance of the Client Success department
- Identify risks and challenges of the Client Success department and plan for resolutions
- Communicate clear instructions to team members and gather team members' feedback
- Monitor team members' performance to ensure the training they are being provided is effective and identify any additional training needed.




- Manage the flow of the group's day-to-day activities
- Manage top tier accounts and solve client escalations if any
- Coaching and mentoring of team members
- Ensure related compliance requirements are addressed, e.g., privacy, security, and administrative regulations associated with Information and privacy management systems, are followed in Singapore HQ and the Philippines site.

Qualifications, Knowledge, Skills and Competencies required:

- Prior experience in a team leadership role, preferably in client services or background screening
- Strong understanding of background screening processes and regulations
- Excellent communication and interpersonal skills
- Ability to effectively manage and motivate a team
- Proven track record of meeting or exceeding targets and KPIs
- Experience in problem-solving and conflict resolution
- Strong organizational and time management skills
- Proficiency in relevant software and tools

Pay: ₹379,144.47 - ₹1,703,591.04 per year

Benefits:

- Work from home

Work Location: Hybrid remote in Bangalore City, Bengaluru, Karnataka

📌 Team Leader for Client Success (India)
🏢 Avvanz Pte
📍 India