Chennai, Tamil NaduGurgaon, Haryana
Job Summary

We are seeking an experienced ServiceNow Now Assist Engineer to design, implement, and optimize AI-powered experiences across the ServiceNow platform with a primary focus on Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Business Continuity Management (BCM), Privacy, and Enterprise Risk.This role combines ServiceNow platform engineering, AI solution design, workflow automation, and governance to deliver secure, compliant, and intelligent employee experiences using Now Assist, AI Agents, Agentic Workflows, Generative AI, and platform-native automation.The ideal candidate understands both enterprise risk processes and modern AI capabilities, enabling organizations to accelerate compliance activities while maintaining governance, explainability, and human oversight.AI Solution Engineering· Design and implement Now Assist capabilities across IRM, Risk, Policy, Audit, Vendor Risk, Privacy, BCM, and Security Operations.· Configure and customize AI Agents and Agentic Workflows to automate governance and compliance activities.· Build conversational experiences using Now Assist Panel and Virtual Agent.· Establish AI guardrails aligned with organizational compliance requirements.ServiceNow Platform Development· Configure ServiceNow using platform-native capabilities whenever possible.· Build reusable automation components following enterprise development standards.· Support SDK and source-controlled development where appropriate.Soft Skills· Excellent communication with technical and business stakeholders· Solid analytical and problem-solving skills· Ability to explain AI concepts to non-technical audiences· Collaborative mindset across risk, compliance, security, and IT teams· Passion for automation and continuous improvement

Key Responsibilities
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Skill Requirements
ServiceNow Platform
ServiceNow Development




ServiceNow Administration
ServiceNow Configuration & Customization
ServiceNow Workflow Automation
ServiceNow App Engine
ServiceNow Integration Hub
ServiceNow Virtual Agent
ServiceNow Now Assist
ServiceNow AI Agents
ServiceNow Agentic Workflows
ServiceNow Source Control / SDK Development
ServiceNow Risk & Compliance Domain
Integrated Risk Management (IRM)
Governance, Risk & Compliance (GRC)
Enterprise Risk Management
Operational Risk Management
Policy & Compliance Management
Audit Management
Vendor Risk Management (VRM)
Privacy Management
Business Continuity Management (BCM)
Security Operations (SecOps)
AI / GenAI Skills
Generative AI
Agentic AI
AI Solution Engineering
Conversational AI
Prompt Engineering
AI Governance
AI Explainability
Responsible AI
AI Guardrails Design
Human-in-the-Loop Workflows
Enterprise AI Automation
Automation & Workflow Engineering
Workflow Design
Process Automation
Intelligent Automation
Low-Code / No-Code Automation
Business Rule Configuration
Flow Designer
Orchestration
Integration & Technical Skills
REST APIs
JSON
Integration Development
ServiceNow APIs
Web Services
JavaScript (ServiceNow Scripting)
Glide API
Service Portal
UI Builder
Security & Compliance Skills
Risk Controls
Compliance Frameworks
Data Privacy
Governance Controls
Regulatory Compliance
Security Operations
Enterprise Governance
Soft Skills
Stakeholder Management
Business Analysis
Risk & Compliance Consulting
Problem Solving
Communication & Presentation
Cross-functional Collaboration
Continuous Improvement Mindset

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📌 Senior Technical Lead (India)
🏢 HCLTech
📍 India