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Job Title : Hospital Operations Head
Experience : 8- 10 Years in hospital operations (50+ bed hospital preferred)
Location : Nashik , Maharashtra
Roles & Responsibilities :
Patient Experience: Standardize reception, admission, and discharge processes. Maintain Turnaround Time (Registration < 10 mins, Admission < 20 mins). Handle patient complaints and conduct daily ward rounds.
Operational Control: Create and enforce strict SOPs for OPD, IPD, ICU, and Billing. Monitor daily bed occupancy and conduct daily 15-minute operations meetings to ensure zero chaos.
Staff Discipline: Implement attendance and shift discipline. Define explicit JDs/KRAs for staff, conduct weekly review meetings, and resolve internal conflicts.
Revenue & Flow Support: Track Inquiry rightarrow Admission conversion rates and minimize lost cases. Train front desk staff and coordinate with doctors to optimize patient flow and bed utilization.
Qualifications & Skills
Education: Graduate in any discipline + MBA in Hospital Administration / Healthcare Management (Preferred).
Experience:



Minimum 8 years in hospital operations (Experience in 50+ bed hospital preferred).
Core Skills: Process design & SOP implementation, team management, conflict resolution, communication (with doctors + staff), data analysis & MIS, and crisis handling.
Required Knowledge: Hospital operations flow (OPD/IPD/ICU), NABH basic standards, patient journey mapping, healthcare billing basics, and HR policies.
Attitude: Ownership mindset, discipline-driven, problem solver, and calm under pressure.
Performance Targets (KPIs)
Metrics: Achieve Patient Satisfaction Score > 4.5, improve Bed Occupancy Rate, control Staff Attrition, and optimize Admission/Discharge TAT.

Experience

8 - 10 Years

Salary

7 Lac 50 Thousand To 8 Lac 50 Thousand P.A.

Industry

HR / Recruitment / Administration / IR / Training & Development / Operations

Qualification

M.B.A/PGDM

Key Skills

Team Manager Customer Management Risk Control Vendor Assessment Budgeting

📌 Hospital Operations Head - Nashik (India)
🏢 SUNSHINE MANPOWER SOLUTION AND SERVICES
📍 India