Knowmax is an AI Knowledge Management platform built for enterprise CX teams. Telecom, BFSI, healthcare and BPO leaders use us to turn scattered process documentation into guided, AI-ready answers their agents and customers can act on, across every channel.
Governed knowledge that drives action. That is the whole idea.
We are part of the KocharTech group, and we serve enterprise customers across North America, the GCC, Southeast Asia and APAC. The US is our biggest growth bet right now, and this role sits close to it.

THE ROLE

You win the deal, then you deliver it.
Most companies split this into two jobs and lose something in the handover. The promise made in the demo quietly becomes someone else's problem at kickoff. We keep it in one pair of hands. You shape the technical solution during the sales cycle, then own the implementation once the contract is signed.
Roughly half your time is pre-sales: discovery, demos, proofs of concept, RFPs. The other half is implementation: configuration, integrations, go-live, early adoption.



In practice the split flexes week to week with whatever is closing or going live.
You will be the technical face of Knowmax to enterprise buyers and the steady hand that gets them live. This is a hands-on, high-ownership individual contributor seat, not a people management track.

WHAT YOU WILL OWN

Pre-sales
Run technical discovery. Map the prospect's contact centre stack, content estate and integration surface before anyone promises anything
Build and deliver tailored demos and proofs of concept against the buyer's actual use cases, not a generic script
Own the technical sections of RFPs, RFIs and security questionnaires
Work alongside sales as the trusted technical advisor through the deal cycle
Translate requirements into explicit solution designs, scopes of work and timelines we can actually hold
Call out the deals we should not chase. A clean no early is worth more to us than a messy yes.

Implementation
Own enterprise implementations end

📌 Senior Solutions Lead (Gurugram)
🏢 Knowmax
📍 Gurugram