Job Role:

· Video call customers to complete the Full KYC

· Verify the details submitted by the customer while opening the account
and Documents submitted are matching

· Ensure VKYC is completed by the Right Party only

· Should maintain a positive relationship with the customer throughout the
KYC process.

· Cross-sell other banking products.

· Give complete and correct information on all the products pitched to
the customer

· Take call backs in case the customer is busy and ensure the follow up
is done on time

· Responsible for quality communication and customer servicing within
laid down productivity and service benchmarks.

· Meet targets on conversion and Cross selling as defined from time to
time.

· Ensure customer “delight” and consistent service experience, including
timely resolution of customer queries/issues.

· Adherence to Information Security norms & quality process norms.

· To be aware of and comply with any updates about the process





· Act on the feedback given by Team Leader/Team Coach or Quality or on
the coaching provided to the team as guidelines for improving performance

Job Requirements:

· Graduate with decent English communication.

· Candidates with fluency in local languages will be an added advantage
(Telegu, Kannada, Tamil, Malayalam, Marathi & Gujarati)

· Candidate should have a pleasing personality and should be
presentable.

* Male Candidate should be well groomed with no visible tattoos, piercing,
fancy hair colour, Formal attire which should be clean and well ironed, tie,
etc.
* Female Candidate should be well groomed, decently dressed, no Tatoos/ Inks,
no fancy hair colour (Streaks), and light makeover.
* Should be dedicated and display integrity.
* Willingness to learn with an attitude of continuous improvement.
* Willing to work in rotating shifts

📌 Onboarding Officer-Video KYC-Digital Banking Kotak 811-Regional Sales (Thane)
🏢 Kotak
📍 Thane