Job DescriptionPosition: Customer Service Representative NLocation: Noida NExperience: 1+ year in voice Healthcare customer service NJoining: Immediate Joiners NPreferred Shift: Rotational Shifts & Rotational Offs NTransport: Both-side cab facility available as per hiring zone NAbout the Role We are looking for customer-focused professionals to join our Healthcare Calling Process. The role involves assisting patients/customers over the phone with healthcare-related services, particularly scheduling and rescheduling medical appointments. NKey Responsibilitiesn N Handle inbound/outboundcustomer calls related to healthcare services. N Assist patients with scheduling, rescheduling, and cancelling medical appointments. N Provide accurate information regarding appointments, healthcare services, and related queries. N Understand customer requirements and provide appropriate assistance in a qualified and empathetic manner.



N Maintain accurate records of customer interactions and appointment details. N Follow defined processes, quality standards, and compliance guidelines. N Escalate complex or unresolved customer queries to the appropriate team. N Ensure a positive customer experience while handling sensitive healthcare-related conversations. NnRequirementsn
- Minimum 1 year of experience in a voice/calling/customer service process preferred. N
- Experience in healthcare, medical appointment booking, BPO, or customer service will be an added advantage. N
- Excellent verbal communication skills in English/Hindi. N
- Good listening and interpersonal skills. N
- Comfortable working in rotational shifts and rotational weekly offs. N
- Basic computer knowledge and ability to work on CRM/calling systems.
- Candidates who can join immediately are preferred.

📌 Customer Service Representative (Faridabad)
🏢 BIG Language Solutions
📍 Faridabad