Job Description

We are seeking an enthusiastic and detail-oriented Assistant Manager for our Front Office team in Udaipur, India. In this pivotal role, you will serve as a key member of our management team, delivering exceptional guest experiences while maintaining operational excellence. You will combine your supervisory expertise with a customer-focused mindset to lead front office operations, inspire your team, and drive revenue growth. This position offers the opportunity to make a meaningful impact on guest satisfaction and operational efficiency while working in a team-oriented and supportive environment.

- Assist guests with check-in and check-out procedures, ensuring a warm welcome and seamless registration experience using appropriate service standards
- Manage cashiering duties with accuracy and efficiency, handling financial transactions and maintaining cash control protocols
- Coordinate and manage the front office service delivery system, utilizing resources, tools, data, and established service standards to optimize guest experiences
- Maintain visible management presence on the floor,



coaching and supporting team members in handling guest feedback and resolving concerns with empathy and professionalism
- Ensure all guest relations services—both behavioral and technical—align with hotel standards and support the organization's strategic objectives
- Assist guests throughout their stay by addressing requests, handling inquiries, providing directions, and offering personalized recommendations
- Manage guest communications including mail, messages, and phone calls with attention to detail and responsiveness
- Maximize room revenue through strategic upselling to higher rate categories and negotiating competitive rates for walk-in guests
- Oversee shift operations, coordinate team activities, and ensure consistent service delivery across all front office functions
- Monitor and analyze front office performance metrics, identifying opportunities for improvement and implementing solutions
- Train, develop, and mentor front office staff, fostering a culture of excellence, accountability, and continuous improvement
- Handle guest complaints and concerns with transparency and decisiveness, working toward mutually satisfactory resolutions

📌 Assistant Manager - Front Office (Udaipur)
🏢 AccorHotel
📍 Udaipur