Job Descriptionn ALIV Regenerative Wellness | Pune & Mumbai (location-specific)
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n About the role
n For a clinic serving founders, CEOs, and CXOs, the front desk is not a reception desk — it's the first and most frequent human touchpoint of a premium experience. The clinical work can be world-class, but if the first call, the first WhatsApp reply, or the first walk-in feels like a standard OPD, the brand breaks before the consult begins.
n We're hiring a Front Desk & Client Relations Executive who treats every interaction as concierge-grade: warm, polished, discreet, and effortless. You'll own the client's experience from first contact through every visit — booking, welcoming, coordinating, following up, and quietly making sure nothing falls through the cracks.
n This is a frontline role with real ownership. You are not taking messages. You are holding the relationship.
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n Reporting & team
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- Reports to: Location Lead / Operationsn
- Works alongside: Physicians, nursing team, marketing (lead handoff), data/operationsn
- Stakeholders: Clients and their families,



clinical team, foundern

n Core responsibilities
n 1. First impressions & client welcome
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- Be the face and voice of ALIV — in person, on phone, on WhatsApp, and over emailn
- Welcome clients warmly on arrival; manage a calm, premium, unhurried front-of-house experiencen
- Read the room: know when a client wants conversation and when they want efficiencyn
- Maintain the physical space to a premium standard — ambiance, refreshments, cleanliness, calmn

n 2. Scheduling & calendar management
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- Own appointment scheduling and the clinic calendar (Google Calendar)n
- Coordinate physician, nurse, and room availability across the day with zero double-bookingn
- Manage rescheduling, cancellations, and waitlists smoothlyn
- Send timely, well-written reminders and consult-prep instructionsn

n 3. Inquiry handling & consult conversion
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- Be the first responder to inbo

📌 Guest Relations Executive (Pune)
🏢 ALIV - Regenerative Wellness
📍 Pune