Broad Role Description

Tata Tele NxtGen Solutions (TTNS) is 100% owned subsidiary of Tata tele
Services, focused on providing Cloud & Platform solutions to Indian SMBs. Cloud
infra-adoption in SMB is still at an early stage and customers don’t have good
technical expertise in Cloud infra & AI.

As a Customer Success Manager – Azure & Security, you will be the key point of
contact for customers adopting Microsoft Azure solutions. Your mission is to
drive customer success by ensuring secure and effective adoption of TTBS offered
services, managing customer relationships, and supporting long-term strategic
cloud and security goals.

Its an Individual Contributor role.

Key Role Deliverables
1. Act as a trusted advisor for customers implementing Azure infrastructure,
services, and security frameworks.
2. Lead onboarding, training, and enablement for customers transitioning to
Azure and Microsoft Security solutions (e.g., Defender, Sentinel, Entra).
3. Monitor customer health, usage, and satisfaction to proactively address
risks and promote solution value.
4.



Drive adoption of Azure-native security tools and best practices to
strengthen cloud environments.
5. Collaborate with technical delivery, cloud architecture, and support teams
to ensure customer success and alignment.
6. Conduct regular Executive Business Reviews (EBRs) and strategic planning
sessions with key stakeholders.
7. Maintain a deep understanding of Microsoft’s Azure & Security roadmap to
guide clients on optimization and innovation.
8. Identify expansion and upsell opportunities in areas like Azure cost
optimization, compliance, Zero Trust architecture, etc.

Right Person (Qualification & Experience)
1. B. Tech (Computer Science, Electronics etc.)
2. 5-8+ years in Customer Success, Technical Account Management, or Cloud
Consulting with a focus on Azure .
3. Robust knowledge of Microsoft Azure, including core services (IaaS, PaaS),
networking, identity, and security features.
4. Familiarity with Security

📌 Customer Specialist (Noida)
🏢 Tata Teleservices
📍 Noida