About Attentive.ai:

Attentive.ai is a fast-growing vertical SaaS start-up, funded by Insight Partners, PeakXV (Surge), Infoedge,Tenacity and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software platform. We'relooking for a dynamic individual to join our team and help us drive retention, sales and grow our customer base.

Job Description:

This Customer Success role at BEAM AI is ideal for engineers, estimators, or project managers from

mechanical, civil, electrical, or construction backgrounds who want to transition into a client-facing role. Acting as the technical expert, you'll bridge communication between customers and the estimating team while driving adoption and success. It's a great opportunity to leverage your technical knowledge,enhance customer relationships, and be part of a agile team disrupting the construction software industry. Proficient at CSA (Civil-Structural-Architectural) trades & MEP trades. In-depth understanding of trades across the CSI master-format.

Responsibilities of the Role:

- Lead and optimize customer onboarding to ensure efficiency and scalability.
- Drive product adoption and usage, enabling customers to realize full value from Beam AI.



Manage key accounts, strengthen relationships, and proactively address churn risks while driving renewals.
- Represent Beam AI on customer calls, clarifying technical queries and communicating requirements tothe estimating team.
- Track and analyze customer success metrics (CSAT, NPS, renewals, churn) to improve outcomes.
- Identify and execute upsell opportunities, acting as a strategic advisor to accounts.
- Foster customer advocacy through case studies, testimonials, and referrals.

Requirements for the Role:

- Degree in Mechanical, Civil, Construction, or Electrical Engineering, or relevant experience in construction estimating.
- 3+ years of experience in estimating, project management, or client-facing roles particularly for US /Canada customers.
- Strong communication and interpersonal skills with a proven ability to build relationships. Empathy, tact, and professionalism under pressure.
- Passion for customer success and delivering value.
- Strong analytical and problem-solving abilities.
- Ability to meet deadlines and adapt in a quick-paced, fluid environment.
- Willingness to work in a start-up setting and evening shift (aligned to US business hours). Confidence in representing the company on customer calls and explaining technical details clearly.

📌 Technical Customer Success Manager - Construction (India)
🏢 Attentive.ai
📍 India