Key Responsibilities

- Provide support for technical inquiries via phone, email, and live chat.
- Troubleshoot and resolve hardware, software, and network issues.
- Guide clients through system installations, configurations, and updates.
- Maintain detailed logs of support requests and solutions provided.
- Collaborate with the development and IT teams to improve system performance and support protocols.
- Stay up-to-date with industry trends and recent technologies to enhance customer service.
- Competitive monthly salary.
- Flexible work-from-home setup.
- Health and wellness benefits.
- Opportunities for career growth and development.

Requirements

- Proven experience in technical support or IT-related roles.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills, both written and verbal.
- Experience with remote work tools and customer service platforms.
- Ability to work independently and manage time effectively.

📌 Technical Support Specialist (India)
🏢 Venture Smarter
📍 India