JOB DESCRIPTION
Support Manager – SAP S/4HANA (AMC / Managed Services)
Dynamo Infotech · Onsite – Client Location · Full-time · 8–12 Years Experience

About the Role
Dynamo Infotech is seeking an experienced Support Manager to lead SAP S/4HANA Application Management Support (AMC) delivery for a key client, based onsite at the client location. You will own the day-to-day health of a live S/4HANA landscape — managing the support team, SLA performance, and the client relationship — while serving as the senior escalation point for business-critical issues.
This is a hands-on leadership role suited to someone who has moved beyond pure implementation work and enjoys the discipline of running a stable, well-governed support operation.

Key Responsibilities
• Delivery ownership — Own end-to-end AMC / Managed Services delivery for the client’s SAP S/4HANA landscape, ensuring response and resolution SLAs are consistently met across L1, L2, and L3 tiers.
• Team leadership — Lead, mentor, and allocate a team of functional and technical consultants handling incident, problem,



and change management.
• Client relationship — Act as the primary point of contact for client IT and business stakeholders on all support matters, including status reporting, escalation handling, and governance meetings.
• Queue governance — Review and prioritise the ticket queue daily, ensuring correct triage, transparent ownership, and adherence to defined turnaround times; personally own critical and high-severity incidents through to closure.
• Problem management — Drive root-cause analysis on recurring issues and push for permanent fixes rather than repeated workarounds.
• Cross-functional coordination — Coordinate with Basis, technical/ABAP, and functional module teams to resolve issues that span multiple areas of the landscape.
• Change control — Manage the change control process for support transports and minor enhancements, ensuring proper testing, approval, and documentation before deployment.
• Reporti

📌 Support Manager – SAP S/4HANA (Kadapa)
🏢 Dynamo Info Technologies
📍 Kadapa