Job Purpose (In one or two sentences)
SNOC is centralized technology operation centre responsible to protect Vodafone Idea Limited (VIL) revenue and Customer base of Mobility and Enterprise business by providing FCAPS for VIL PAN India network across all technologies and domains

Incident Management is one of the essential functions cutting across multiple Service domains (RAN, CORE, IP & TXN) in order to ensure achieve organizational objectives laid down for SNOC.

This position is Accountable/Responsible for IP operation SLA’s/MTTR, Identification of problems, analysis and implementation of corrective actions for all type of problems that may cause any service interruption or reduction in the Service quality of the customers.

Responsible for the effective running of the IP Network Operations to Manage and Maintain Network and Service KPIs for PAN INDIA VIL IP Network & portfolio of associated Services.
Responsible for implementation of future-fit operational strategy to support for mobility & carrier grade network & Services.



Build best team to deliver IP services for catering to mobile data/internet domain, evolve best in-class processes, tools, systems and people in line with Vodafone India’s mission of being No.1 player in mobile internet domain in India.
Responsible for indirectly contribute to the overall performance of the network services delivery by way of effective proactive incident management by minimizing the adverse impacts of incidents and problems on the customer business caused by errors or by other means.
Responsible to develop eco-system in SNOC Transport operations domain to support IP based data service growth ambitions of VIL & hence ensure to capture leadership position in customer experience of mobile internet services over IP/MPLS based networks.
Responsible for implementation of standardized processes, procedures and tools across IP domains & with circles, various MS partners, corporate teams to ensure seamless customer experience, bring

📌 Vice President – IP/MPLS FM (Mumbai)
🏢 Vodafone Idea
📍 Mumbai