Job Summary:

Technical specialist and primary customer support contact to diagnose and
execute complex repairs to engine products at the customer’s site.

Key Responsibilities:

Establishes and continually develops productive customer relations and ensures
prompt and efficient attention to customer needs. Applies the use of specialized
tools and follows documented procedures and policies to diagnose and complete
complex repairs at customer site. Performs preventative maintenance activities
as per documented schedules and standards on engines and related components in
the field. Escalates unresolved issues to product specialists or supervisor.
Coaches and develops technicians and/or apprentices and transfers knowledge and
experience to others; may provide work direction; may review repair plans, parts
lists, etc. Completes required documentation, such as service worksheets,
timesheets, warranty claims,



quality documents via handwritten forms or business
system input screens. Identifies additional sales and service opportunities with
customer. Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation. Ensure
adherence to all relevant Health Safety & Environmental policies, procedures and
legislation and reports any issues / incidents to site management and to their
supervisor.

Cummins is an equal prospect employer. Our policy is to provide equal
employment opportunities to all qualified persons without regard to race, sex,
color, disability, national origin, age, religion, union affiliation, sexual
orientation, veteran status, citizenship, gender identity, or other status
protected by law.

📌 Engine Field Service Technician (Mumbai)
🏢 Cummins
📍 Mumbai