Job Description: Senior Project Manager ? CRM Implementation & Rollout
Location: Bangalore
We are looking for an experienced Senior Project Manager ? CRM Implementation & Rollout to lead end-to-end delivery of enterprise CRM transformation initiatives. The role will be responsible for managing the complete project lifecycle, including planning, implementation, vendor coordination, data migration, system integrations, user adoption, rollout, and post-go-live support.
The ideal candidate should have robust experience delivering large-scale CRM implementations and managing business stakeholders, technical teams, and external implementation partners.
Key Responsibilities
Project Planning & Governance
Lead the planning, execution, monitoring, and closure of CRM implementation projects within defined scope, timeline, and budget.
Establish project governance, reporting mechanisms, steering committee reviews, and project KPIs.
Define and manage project scope, milestones, dependencies, resources, and change-control processes.
Develop and maintain detailed project plans and delivery roadmaps.




Implementation & Vendor Management
Act as the primary point of contact for implementation partners, system integrators, and CRM vendors.
Manage vendor deliverables, project timelines, quality, risks, and SLAs.
Coordinate CRM implementation across platforms such as Salesforce, Microsoft Dynamics 365, HubSpot, or similar solutions.
Drive data migration activities, including data quality, cleansing, mapping, validation, and compliance.
Coordinate integrations between CRM and enterprise applications such as ERP, marketing automation, billing, support systems, and other internal platforms.
Stakeholder & Change Management
Work closely with business leaders and functional teams across Sales, Marketing, Customer Service, and IT.
Develop and execute change management and communication strategies to support successful adoption.
Coordinate role-based training and user enablement programs.
Facilitat

📌 PROJECT MANAGER (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru