About The Role

Dodo Payments is a merchant of record. Questions about what we can support, for whom, in which

markets and on what terms come up constantly: in sales calls, in partnership conversations, and from

merchants writing in to support. Today they all route to one person, which slows deals down.

This role is the compliance seat in those rooms, and the compliance counterpart to the sales team.

Part of the job is finding the workable path for a customer we want. The other part, equally significant,

is holding the line when what is being promised is not something we can deliver.

Responsibilities

Be the compliance voice in commercial rooms. Join sales and partnership calls where tax,

compliance, acceptance or onboarding questions come up, and make sure what gets

promised is something we can actually deliver

Work out the compliant path for larger and more complex accounts, in consultation with the

Risk function where a case turns on risk assessment, and propose the route for sign-off by the

Head of Compliance & Legal





Support the CX team on merchant queries touching compliance, acceptance or onboarding,

so they get answered rather than escalated by default

Support onboarding for complex and higher-risk merchant segments, from initial assessment

through to the documentation and conditions required

Translate the internal framework, meaning the MAP, our acceptance policy, risk criteria and

merchant of record obligations, into answers a merchant or a salesperson can act on

Build repeatable onboarding frameworks for complex and higher-risk segments, and route the

genuinely novel question for a decision rather than improvising an answer

Requirements

2–4 years in policy, regulatory affairs, compliance, or a commercial role with substantial

regulatory content. Policy think tanks, regulatory consulting, industry associations and

in-house teams are all relevant backgrounds

The ability to learn a framework properly and then explain it simply, live, to

📌 Customer Compliance Associate (Bengaluru)
🏢 Dodo Payments
📍 Bengaluru