About the Role:

Grade Level (for internal use):
08
The Team:

S&P; Global's Private Markets segment empowers a diverse spectrum of private equity and venture capital firms to more effectively control their data and drive internal analytics and insights. Whether it is for portfolio analytics, valuations, investor reporting, or on-demand insight into operating metrics of a specific asset, this team is at the forefront of the FinTech space.

The Impact:

In this position, you'll be a crucial part of the iLEVEL platform support. You'll develop essential Fintech skills, becoming a key member of the iLevel Support Team. Along the way, you'll weave a valuable web of knowledge and support, connecting with mentors, peers, and broader teams. It's all geared towards enriching the thrilling work you'll be diving into

What's in it for you:

As part of Private Markets Segment, you will become an expert in our suite of products (iLEVEL and PRISM/Investor Portal) to deliver high-quality support and training to our clients. As a Senior Product Support Associate,



you will collaborate with colleagues across business lines and regions to deliver the best solutions for our clients.

Responsibilities:
- Become an expert in all facets of supported financial products (iLEVEL & Investor Portal )
- Provide outstanding client services by presenting timely and positive resolutions to clients across all aspects of application support
- Effectively and efficiently troubleshoot client issues to resolution and escalate as needed, work with internal groups to document issues, and deliver effective solutions
- Monitor all incoming support channels to address client inquiries quickly and efficiently, manage multiple requests simultaneously.
- Maintain multiple client-reported questions or issues, document written and verbal communication in our internal CRM system.
- Work directly with senior managers on a regular basis, collaborate with colleagues across business lines and regions.
- Direct clients

📌 Senior Associate, Product Support (Hyderabad)
🏢 S&P Global
📍 Hyderabad