Job Description
Who are we looking for? A (General Insurance - GI) team member for a back-office operation. The team member we are seeking is a passionate contributor, who will strengthen the existing partnership with a Global Insurer. The role will operate within the service remit of Australia cutting through various life cycle of a commercial GI policy

Experience: Freshers to min 1 year as a providing GI back-office services to customers.

Job Profile
P&C; Insurance Process and Insurance product management service experience
Provides insurance back-office services to North America regions
Understands the life cycle of a GI policy clearly between UW and Claims phases
Timely management and resolution of chasers/escalations from Onshore
Owns and executes transaction processing to meet quality standards.
Customer Interaction: participates in customer engagement sessions as an SME




Owns and resolves escalations at the process level to ensure high customer satisfaction.
Ensures that Compliance standards are met, regarding Data Protection
Adhere to Client specific policies and compliance regulations
Focus on customer service and aim for zero complaints
INS Certifications or equivalent P&C; insurance certifications preferred
Exposure to international programs will have an advantage

Skills: Excellent interpersonal and comprehension skills, Excellent communication skills in form of oral and email writing

Domain: Deep understanding of the P&C; Industry, aspiration to develop and establish a career in the P&C; industry

Technical Skills: Excellent in MS Office suite
Shifts: US Shifts
Location: Pune & Bangalore
Education: Graduate and above

📌 Tr Transctn Procng Off (India)
🏢 Mphasis
📍 India