Salesforce Tech Lead / Associate Architect
Role Summary
We are seeking a Salesforce Tech Lead / Associate Architect to lead solution design, architecture, and delivery across Sales Cloud, Service Cloud, Data Cloud, and Agentforce. The role requires a strong blend of technical leadership, hands-on implementation, stakeholder management, and team mentoring to deliver scalable CRM, customer data, and AI-powered solutions.

Must-Have Skills
Salesforce Sales Cloud, Service Cloud, Data Cloud, and Agentforce
Data Cloud: Data Streams, DMO Design, Identity Resolution, Customer 360, Segmentation, and Calculated Insights
Agentforce: Agent Builder, Prompt Templates, Trust Layer, and AI-driven automation
Sales Cloud: Lead-to-Opportunity, Forecasting, CPQ, and Territory Management
Service Cloud: Case Management, Omni-Channel, Knowledge, and Experience Cloud
Salesforce Integrations, APIs, ETL/CDC, and Data Architecture
SQL and reporting integrations with Power BI/Tableau
Technical leadership, solution architecture, and stakeholder management





Valuable to Have
Marketing Cloud integration with Data Cloud
CRM Analytics / Einstein Analytics
Enterprise Salesforce transformation experience

Key Responsibilities
Own end-to-end Salesforce solution architecture and technical delivery.
Lead and mentor Salesforce developers and engineers.
Design and implement solutions across Sales Cloud, Service Cloud, Data Cloud, and Agentforce.
Architect integrations, data models, Customer 360 solutions, and AI-powered automation.
Collaborate with business stakeholders and clients to define scalable solutions.
Ensure data governance, platform scalability, and best practices.

Preferred Certifications
Salesforce Sales Cloud Consultant
Salesforce Service Cloud Consultant
Salesforce Data Cloud Consultant
Salesforce Data Architect
Salesforce Agentforce Specialist
Salesforce AI Associate

📌 Salesforce Tech Lead (India)
🏢 dentsu
📍 India