Operations Delivery Manager – Offshore

Location: Chennai, Tamil Nadu
Work Mode: Work From Office
Employment Type: Full time
Experience: 12–16 Years

About Anoud Technologies

Anoud Technologies builds scalable, high-quality digital solutions for the Insurance industry, partnering closely with global stakeholders and delivery teams.

About the Role

Anoud Technologies is looking for an Operations Delivery Manager to lead end-to-end delivery for our Chennai offshore team across service delivery, platform support, and production operations.

The role will serve as the key operational connect between onshore business priorities and offshore execution, with ownership of delivery governance, service quality, resource planning, operational performance, stakeholder management, and continuous improvement.

Key Responsibilities

Service Delivery Management

Own end-to-end service delivery across platform support, application support, and production operations.
Ensure services consistently meet agreed SLAs, OLAs, KPIs, and business expectations.
Establish clear ownership,



accountability, and governance across support and engineering teams.
Monitor service performance, identify operational risks, and drive corrective actions.
Drive operational maturity through standardization, automation, process improvement, and service optimization.
Ensure appropriate support coverage, operational procedures, and escalation mechanisms for business-critical applications and platforms.
Maintain focus on service availability, reliability, performance, security, and customer experience.
Provide regular management reporting covering service health, risks, incidents, changes, capacity, and improvement initiatives.

Platform Support Management

Lead delivery and operational support of enterprise platforms across cloud, infrastructure, middleware, databases, networks, and related technology services.
Ensure effective monitoring of platform health, availability, performance, and capacity.
Coordinate

📌 Operations Project Manager (Chennai)
🏢 Anoud Technologies
📍 Chennai