Responsibilities

The Professional Services Consultant:

* Delivers assigned projects to the satisfaction of the Customer in
collaboration with the PMO team including deployment, configuration,
knowledge transfer, testing and troubleshooting of products and technologies
in the customer environment.
* Assists on site throughout a rollout, migration or go-live phase with a focus
on minimizing risk and maximizing customer satisfaction
* Performs project risk analysis, reports escalated issues and implements
mitigation plans.
* Develops an understanding of customer engagements (objectives, project scope,
business and technical requirements) to ensure expectations are met.
* Produces project related documents including any required technical
architecture diagrams. These documents might include High-Level Design,
Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network
Implementation Plan, As-Built guide. Ensures that project documents are
accurate, complete, current and stored appropriately.
* Owns and contributes to the resolution of complex technical issues in




relation to projects in delivery. Collaborates with the Customer and other
teams (PS, Support and Sales Engineering).
* Collaborate with developers to put automation concepts into practice for
high-quality and productive delivery.
* Drives technical scoping meetings and develops statements of work with the
relevant work breakdown structures based on accurate analysis of customers'
requirements.
* Reviews peer documents for technical accuracy and quality assurance.
* Manages time, and completes and submits administrative tasks in a timely
manner.
* Continuously works on developing knowledge and skills to remain proficient
with the relevant Fortinet technologies, products and services by using
self-study materials or by formal trainings.
* Feeds back customer input with the aim of improving services and process.
* Contributes to collateral such as templates, methodologies, best practice or
lessons

📌 Professional Services Consultant (Attibele)
🏢 Fortinet
📍 Attibele