Role Description

Role Overview This role is responsible for delivering comprehensive onsite IT support services to end-users and VIP clients. The position requires robust technical expertise, excellent communication skills, and the ability to manage multiple responsibilities across hardware, software, and network domains. The candidate will act as the primary point of contact for local IT operations, ensuring smooth functioning of devices, meeting rooms, and network infrastructure. Key Responsibilities 1. VIP and End-User Support o Provide high-quality, personalized IT support for VIP users and general employees. o Ensure quick resolution of issues to minimize downtime and maintain productivity. 2. Hardware Break-Fix / DSS / IMAC o Perform troubleshooting and repairs for desktops, laptops, and peripherals. o Manage Device Support Services (DSS) and IMAC (Install, Move, Add, Change) activities efficiently. 3. Smart Hands Support o Act as onsite technical assistance for remote teams. o Execute tasks such as cable management, hardware installation,



and basic network troubleshooting under remote guidance. 4. Audio-Video / VC Room Support o Set up and maintain AV and video conferencing equipment for meetings. o Provide real-time support during critical sessions to ensure seamless connectivity and functionality. 5. Device Onboarding / Offboarding o Handle provisioning and de-provisioning of user devices. o Ensure compliance with security and asset management policies during onboarding/offboarding. 6. Local Asset & Inventory Control o Maintain accurate records of IT assets and inventory. o Conduct periodic audits and ensure timely replenishment of stock. 7. Dispatch Coordination o Manage technician dispatch schedules for onsite support. o Ensure timely allocation of resources based on priority and SLA requirements. 8. Local Vendor & ISP Coordination o Liaise with local vendors for hardware repairs and procurement. o Coordinate with Internet Service Providers for connectiv

📌 EUS & IT Asset Management Support Specialist (Mumbai)
🏢 UST
📍 Mumbai