Job Title : Software Asset Management Analyst
Location: Powa, Mumbai
Experience: 1–3 Years

Job Description
We are looking for a Software Asset Management (SAM) Analyst with hands-on experience in Software Asset Management, IT Asset Management (ITAM), software license management and ITSM operations. The role will be responsible for managing day-to-day SAM operations and the software asset lifecycle, including software onboarding, software cataloguing, software model normalization, license entitlement management, license tracking, deployment monitoring, license reconciliation and software compliance.

The candidate will work closely with Service Desk, IT Operations, SAM, Application Deployment, Procurement, Finance and Compliance teams to manage software requests, licensing requirements and software deployment activities.

Key Responsibilities
Manage daily Software Asset Management (SAM) operations and software asset lifecycle activities.
Handle and track software requests and ITSM tickets, ensuring requests are processed within defined SLAs.




Follow software request approval workflows and validate business justification and required information.
Coordinate with users, Service Desk, SAM and Application Deployment teams for software requests, licensing and application installation.
Maintain accurate software catalogues, software models, publisher records and license entitlement information.
Perform software onboarding and software model normalization to maintain standardized and accurate software records.
Track software licenses, entitlements, installations, deployments and utilization using ServiceNow SAM Pro.
Perform license reconciliation and Effective License Position (ELP) activities to determine software license compliance.
Use ServiceNow CMDB and Discovery to identify installed software and maintain accurate configuration and software inventory data.
Monitor software deployments and identify over-deployment, under-licensing and software license compliance risks.

📌 Software Asset Management Analyst (Mumbai)
🏢 Vallaham
📍 Mumbai