Manager – COE, Business Intelligence & Account Performance
Central COE | Founder's Office

About Pepper
Pepper is building an AI-native SEO and content growth platform, combining strategy, technology, automation and AI to drive measurable business outcomes for customers.
This role sits within the Founder's Office, working on how the business is priced, resourced, delivered, measured and improved.

The Opportunity
We're looking for a Manager, COE – Business Intelligence & Account Performance to own the intelligence layer of the business.
This is a business-facing, problem-solving role, not a reporting role. You'll bring together account performance, delivery, commercial and client data to answer three questions: What is happening? Why is it happening? What should we do about it?
You'll work closely with commercial, delivery, capability and finance leaders and be measured on business outcomes — not the number of reports produced.

What You'll Do
Build a live intelligence layer combining account, delivery, commercial and client signals.




Turn structured and unstructured data - including calls, decks, reviews and performance data into actionable insights.
Build automated analysis and workflows so recurring reporting runs itself.
Identify account risks, retention opportunities and growth opportunities early.
Diagnose underperforming accounts and recommend specific actions to improve them.
Work directly with business leaders to answer critical questions and influence decisions.
Own data definitions and reconciliation to ensure the business has a single source of truth.
Bring together commercial, delivery, SEO/GEO and margin data to understand account performance end-to-end.
Be the person who can explain why any account is performing the way it is, with evidence.

What We're Looking For
3–6 years in BI, performance analytics, business operations, strategy or consulting.
Robust business-facing analytical skills and comfort working with senior stakeholders.
Strong Excel and S

📌 Manager - COE, Business Intelligence & Account Performance (Mumbai)
🏢 Pepper
📍 Mumbai