Position: Automation & Tools Engineer (OSS Engineering)
Location: Remote (India)
Work Type: Full Time
Experience: 5-10+ Years

JOB DESCRIPTION:

The Automation & Tools Engineer will design, build and operate the Operations Support Systems
(OSS), dashboards, data products and workflow automations that enable Network Operations to support
cloud solutions and large fleets of customer-premises equipment (CPE), including broadband gateways,
routers, ONTs and connected-home devices. This is a hands-on software and systems role for an
engineer who understands how NOCs, service assurance, fault and performance management, device
operations and service-provider support work in practice.

Reporting to the Network Operations Manager, you will turn repetitive work and fragmented operational
data into secure, maintainable capabilities used by the NOC, Support and Operational Excellence teams.
You will partner with cloud, DevOps, firmware, QA, Database Engineering, Product and Security, while
remaining close to the operators who use the tools every day.

Role mandate




 Own the engineering lifecycle for internal OSS tools, operational dashboards, workflow automations
and integrations assigned to the role.
 Translate the team’s pain points, controls and support needs into reusable, product-like
capabilities—not disconnected one-off scripts.
 Unify cloud, application, network, customer and CPE data into trusted operational views and
actionable workflows.
 Automate high-volume diagnosis, enrichment, notification, remediation, reporting and evidence-
collection activities with protected controls and auditability.
 Increase the capacity and consistency of Network Operations so customer and managed-device
growth does not require equivalent growth in manual effort.

What you will own
OSS platform and tool engineering
 Design, develop, test, deploy and maintain internal web applications, APIs, command-line tools and
services for fault, performance, configuration, inventory and service-ass

📌 Automation & Tools Engineer (OSS) (India)
🏢 NexGen Tech Solutions
📍 India