Summary

EYE Q Vision Hospital is looking for application support Analyst. in this you will be responsible for troubleshooting service requests, providing timely resolutions to application-related issues, and ensuring that our systems meet the needs of end users. Your analytical skills will be put to the test as you identify solutions to non-standard requests and conduct user training. This role offers a unique chance to work closely with third-party vendors and contribute to the development and implementation of policies that enhance operational efficiency. If you are passionate about technology and healthcare, this is the perfect opportunity to make a meaningful impact.

Responsibilities

Provide application support services for Eye Q EMR/HMR, addressing service requests via tickets, email, and phone.
Identify solutions to non-standard requests and troubleshoot moderately complex application-related problems.
Ensure timely resolution of application-related errors and issues, maintaining high user satisfaction.




Test the functionality of applications to ensure optimal performance and user experience.
Coach and provide feedback to team members, fostering a collaborative work environment.
Serve as a resource for others in the IT department, sharing knowledge and expertise.
Document and communicate effectively to ensure timely resolutions and updates.
Collaborate with third-party vendors to support the Eye Q product and its functionalities.
Analyze technology solution options and provide feedback to relevant stakeholders.
Conduct and manage end-user application training for both existing and new users.
Document change requests and coordinate with the application development team to execute system changes.
Perform data analysis to extract insights from trends, aiding in the improvement of operational activities.
Support the development and implementation of policies and procedures to ensure systems align with organizational business requirements.

Requirements

Bac

📌 Application Support Analyst (Delhi)
🏢 LueinHire.com
📍 Delhi