Position Summary

The Skilled Services Program Manager works with clients and partners
remotely and/or onsite on engagements of medium and large complexity. Program
managers are skilled at getting the best out of the people and projects that
they oversee. They thrive when planning projects and working with project
teams.

The Program Manager is responsible for ensuring from start to finish - the
delivery of low to high/large projects on time and according to the negotiated
Scope of Work. The Program Manager's is expected to manage a virtual team
comprising; Customer Contacts, Fortinet Sales, Professional Services and
Technical Support to ensure a technically sound, financially profitable,
supportable implementation. The position requires an individual with exceptional
negotiation, written and verbal communication skills who follows a structured
approach for implementing IT security solutions.

The Program Manager should have a background in business skills, management,
budgeting and analysis.

Responsibilities

▪ Builds relationships to understand the needs and requirements of the




customer's project.

▪ Manage the relationship with the customer and all stakeholders Develops,
negotiates and builds a Scope of Work, WBS and project schedules to match the
needs of the project.

▪ Identifies resources needed and assigns individual responsibilities - ensures
resource availability and allocation in alignment with project plans.

▪ Works closely with all customer-facing Fortinet functions, including sales,
operations, order management, support to coordinate activities.

▪ Coordinates internal resources and third parties/vendors for the flawless
execution of projects

▪ Ensure that all projects are delivered on-time, within scope and within
budget

▪ Use appropriate verification techniques to manage changes in project scope,
schedule and costs Measure project performance using appropriate systems, tools
and techniques

▪ Report and escalate to management as needed

▪ Ma

📌 Program Manager (Gurugram)
🏢 Fortinet
📍 Gurugram