As a Manager – IT Operations and Support, you will be responsible for managing a team that delivers high-performance technology operations and support services across enterprise systems. This role includes ownership of end-to-end service management, stakeholder engagement, incident response, and team leadership to ensure smooth operations and alignment with business expectations. You will also serve as the Scrum Master for the team, driving Agile practices, eliminating delivery roadblocks, and fostering a culture of accountability, collaboration, and continuous improvement. The ideal candidate brings deep operational leadership experience, a continuous improvement mindset, and strong IT service management expertise across on-prem and cloud platforms.

JOB REQUIREMENTS
Education and Certifications
• Bachelor’s or Master’s degree in information technology, computer science, or a related field
• ITIL certification preferred; certifications in Agile/Scrum or PMP is preferred

Required Experience




• 9-12 years of IT experience with at least 5 years in an IT operations leadership or service delivery role
• Proven experience managing global operations, incident resolution, change and release management, and team leadership in a GCC setup
• Familiarity with ITSM tools (e.g., ServiceNow), SLAs, and cloud/hybrid infrastructure monitoring

Essential skills
• Strong knowledge of IT operations, infrastructure management, and enterprise application support
• Expertise in incident, change, problem, and release management frameworks and practices
• Experience leading geographically distributed teams in 24x7 support environments
• Experience with Agile/Scrum, SRE, AIOps, DevOps, FinOps models, and automation practices
• Solid communication, crisis management, and stakeholder management skills
• Proven expertise in managing enterprise-grade Linux environments, including system performance, patching, and automation
• Strong command over Snowflake architecture, data warehousing concept

📌 Manager – IT Support (Chennai)
🏢 HD Supply | Global Technology Center
📍 Chennai