Here's a tighter version:
Manager, COE (Process, People & Org Effectiveness)
Founder's Office | Mumbai (in-office)

About Pepper
Pepper is building an Agentic AI SEO Platform - combining strategy, content, technology, and AI to drive measurable organic growth for customers.

The Role
We're hiring a Manager to make the business run the way it's designed to run - reporting to the Director, Strategy & Operations, in a small, senior Founder's Office team. This is a diagnostics-and-fix team, not a reporting function. You'll be measured on outcomes: processes that get followed, reviews that close their actions, new joiners who become productive quick.

What You'll Own
The operating rulebook - how work flows from signed contract to delivery, review, and renewal; kept current and actually used.
Adoption - a named owner on every account, active follow-up, clear escalation, fast response.
Review cadence - data-driven agendas, every item closed with an owner and date.
Reporting cycle - accurate, on-time, defensible numbers across teams.




Onboarding & enablement - role-based training and certification for client-facing hires.
People performance - current goals, review rhythm, clear next steps (retrain/improve/grow).
Culture & recognition - across client-facing teams.
Org diagnostics - identifying structural (not individual) failure points and driving the fix.
Hiring quality - jointly with TA, for client-facing roles.
Business strategy mechanics - shared with the other two Managers: pricing, resourcing, margin, and delivery data.

What We're Looking For
4–7 years in operations, program management, consulting, or a founder's office - with a track record of running cross-team cadences without direct authority.
Extroverted, organized, and comfortable driving people, not just plans.
Able to push back - this is the defining trait. You hold senior stakeholders accountable, directly.
Analytically sharp - able to interrogate and defend numbers you didn't build.
Comfortable working with AI

📌 Manager - COE, Project Management (Mumbai)
🏢 Pepper
📍 Mumbai