Department Cash Management Services Location Mumbai Number of Positions 4
Reporting Relationships Team Leader Position Grade Assistant Manager/Deputy
Manager/Manager

The CMS Customer Service including Activation of the customer on CMS Platform is
under the Product & Sales Support function of Global Transaction Services Group.
The candidate will help Corporate/CA customers on usage of Cash Management
Platform/Products and will be a direct point of contact for their Cash
Management servicing requirements.

* Understand customer requirements & train the customers on usage of Cash
Management Platform/Product & Digital Banking Products
* Interaction with New/existing customers (either in person / Online meeting)
to understand their requirement related to system integration, products &
processes
* Support Bank customers for modification/service related queries
* Demonstration of CMS system to existing as well as new clients




* Understand specific MIS requirement of the customers and arrange to deliver
reports accordingly
* Ensuring all customer requests/queries are attended and resolved within the
TAT
* Coordination with internal stakeholders like CMS Set up team, CMS Ops,
Implementation team, PSM, RM, BSG, IT etc.
* Graduate/Post Graduate with minimum 1-2 years of banking experience.
* Candidate with MBA/MCA/B.Tech (will be an added advantage)
* Knowledge of banking operations (Basic knowledge of CMS and Contact centre
experience would be preferred)
* Ability to work under pressure in a agile environment
* Should have technical orientation
* Strong communication (Oral and Written) & Networking Skills
* Conversation Multiple languages is an advantage
* Good communication skill - should be fluent in Hindi ,English and Marathi

📌 Customer Support (Thane)
🏢 Kotak
📍 Thane