Product Support Advocate (Microsoft Consumer Products)

? Location: [Hyderabad] ? Employment Type: Full-Time ? Shift: Rotational Shifts (24/7)

Required Experience: 1 to 3 years of relevant experience

Join the Frontline of Microsoft Customer Experience

Are you passionate about technology and delivering exceptional customer experiences? Do you have hands-on experience supporting Microsoft products and helping customers resolve technical issues

We are looking for a Product Support Advocate who thrives on solving problems, engaging with customers, and providing world-class support across Microsoft's ecosystem. This role is ideal for professionals with a strong background in Microsoft Product Support, Technical Support, Service Desk, Helpdesk, Desktop Support, or Customer Support environments who are eager to make a meaningful impact on customer success.

As a Product Support Advocate, you will be the trusted advisor and first point of contact for customers using Microsoft products and services, helping them overcome technical challenges and maximize value from their Microsoft experience.





Why Join Us?

✅ Work with globally recognized Microsoft products and technologies
✅ Build expertise across Windows, Microsoft 365, Surface Devices, and Microsoft Consumer Services
✅ Collaborate with high-performing teams in a customer-centric setting
✅ Enhance your technical troubleshooting and customer engagement skills
✅ Grow your career within one of the world's leading technology ecosystems

Key Responsibilities

Customer Support & Technical Troubleshooting

Provide outstanding support to customers through phone, chat, and email channels.
Diagnose, troubleshoot, and resolve technical issues related to Microsoft products and services.
Deliver end-to-end support while ensuring a seamless customer experience.
Handle "How-To" inquiries and guide customers through product features, configurations, and best practices.
Simplify complex technical concepts for non-technical users wi

📌 Product Support Advocate (Hyderabad)
🏢 Infosys BPM
📍 Hyderabad