FlowSportsLife is a growing sports-tech-driven academy operating badminton and football academies across Delhi-NCR. Our coaching, attendance, scheduling and parent communication are powered through our own technology platform.
We are looking for a CRM Executive who will be the first point of contact for parents and will take ownership of the complete enquiry-to-enrolment journey.

Key Responsibilities
Handle inbound and outbound calls for current enquiries, trial bookings, follow-ups and renewal reminders.
Manage leads end-to-end --> from enquiry → trial → enrolment.
Maintain and update the CRM and FlowSportsLife app in real time, ensuring every call, status and follow-up is properly recorded.
Respond to WhatsApp enquiries promptly and professionally.
Coordinate with coaches and operations teams for trial scheduling, batch allocation and parent queries.
Maintain accurate CRM data with correct venue, sport and lead details.
Prepare daily and weekly reports covering calls, connections, trials booked, conversions and drop-off reasons.

Requirements
Fluent in Hindi and English,



both spoken and written.
Good communication skills with a confident and professional phone presence.
Basic knowledge of Google Sheets / MS Excel.
Comfortable using WhatsApp Business, smartphone applications and CRM software.
Strong follow-up discipline and attention to detail.
Comfortable working 6 days a week, on-site in Gurugram.
Freshers are welcome to apply.

Good to Have
Experience in tele-calling, inside sales, admissions, EdTech, fitness or academy operations.
Previous experience working with a CRM.
Interest in badminton or football.
Ability to manage high call volumes while maintaining quality conversations.

What We Offer
Opportunity to work with a growing sports-tech brand.
Training on our CRM and technology platform.
Direct ownership of the enquiry-to-enrolment journey.
Fixed salary + performance incentives based on conversions.

Location: Gurugram, Haryana
Employment Type: Full-time
Worki

📌 Customer Relationship Management Executive (Gurugram)
🏢 FLOW Sports Life
📍 Gurugram