About Eloelo Group
Eloelo Group is one of India's fastest-growing consumer technology companies, building category-defining products at the intersection of content, technology, and culture. The Group's flagship products — Story TV in micro-drama and Master in micro-learning — have together placed two Eloelo apps in India's Top 10, reaching over 100 million Indians who consume short-form vertical content every day.
Story TV is India's leading micro-drama platform, with 10M+ users and 500+ original titles produced in partnership with studios like Balaji Telefilms and Applause Entertainment. Master is India's #1 micro-learning app, scaling to 5M+ users in 50 days with 1,000+ bite-sized courses across AI, finance, English, and life skills.

Job Description – Customer Support Executive

Job Title:
Customer Support Executive

Location:
Bangalore (Work from Office)

Experience:
1-4 Years

Employment Type:
Full-Time

Job Summary:
We are looking for a Customer Support Executive to join our team and provide excellent customer service.



The ideal candidate should have solid communication skills, problem-solving ability, and a customer-first approach. This is an entry-level role suitable for freshers or candidates with basic customer support experience.

Key Responsibilities:
* Handle customer queries via calls, chats, emails, or support tickets in a timely and professional manner
* Resolve customer complaints and provide appropriate solutions within defined TAT
* Escalate complex issues to the respective internal teams when required
* Maintain accurate records of customer interactions and issue resolution
* Ensure high customer satisfaction through quality support and timely follow-up
* Understand company products/services to provide accurate information to customers
* Coordinate with internal teams for faster issue resolution
* Adhere to process guidelines, SLAs, and quality standards

Required Skills:
* Good verbal and written communication skills (English & Hindi preferred)

📌 Customer Support Executive (Bengaluru)
🏢 Eloelo
📍 Bengaluru